Welcome to Xanoramart.store (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our online store.

By placing an order on our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Xanoramart.store
📍 8672 Mango Ave, Fontana, CA 92335, USA
📧 support@xanoramart.store
📞 +1 (323) 999-2210

These Terms were last updated on the Effective Date stated above.

The following policies also form part of these Terms:

  • Privacy Policy

  • Shipping Policy

  • Refund & Returns Policy

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into a binding contract

3. Formation of Contract

  • Your order constitutes an offer to purchase a product.

  • After placing an order, you will receive an order confirmation email. This does not mean the order has been accepted.

  • A contract is formed only when we dispatch the product.

  • All orders are subject to availability and acceptance.

4. Order Refusal

We reserve the right to refuse or cancel an order if:

  • Information provided is incomplete, inaccurate, or fraudulent

  • Payment cannot be authorized

  • The product is unavailable

  • There is a pricing or description error

If an order is canceled, any payment made will be refunded.

5. Product Descriptions

We aim to ensure that product descriptions, images, and pricing are accurate. However:

  • Minor variations may occur

  • We do not guarantee the absence of errors

  • Prices and availability may change without notice

Changes will not affect already confirmed orders.

6. Pricing & Payment

  • All prices are listed in USD

  • Payment must be made in full at checkout

  • Accepted payment methods are displayed at checkout

  • We are not responsible for payment provider errors

We reserve the right to correct pricing errors, even after an order has been placed.

7. Chargebacks

You agree to contact us before initiating a chargeback or dispute with your bank.

If a chargeback is filed without valid reason, we reserve the right to:

  • Provide evidence to dispute the claim

  • Refuse future orders

8. Cancellation

We may cancel an order before shipment due to:

  • Events beyond our control

  • Stock issues

  • Pricing errors

If canceled, you will receive a full refund.

9. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 14 days of delivery

  • Provide clear photos as proof

  • Do not dispose of the item until instructed

We will respond within 5 business days.

10. Risk & Ownership

  • Risk transfers to you upon delivery

  • Ownership transfers once full payment is received

If a shipment is lost or damaged in transit, contact us immediately.

11. Promotions & Discounts

We reserve the right to:

  • Modify or cancel promotions at any time

  • Limit offers to one per customer

  • Apply additional terms to promotions

12. Warranty

We warrant that products will:

  • Match their description

  • Be of satisfactory quality

  • Be fit for general use

This warranty does not cover misuse, improper handling, or unauthorized alterations.

13. Limitation of Liability

We are liable only for foreseeable losses caused by our breach.

We are not liable for:

  • Loss of profits

  • Business interruption

  • Indirect or consequential damages

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud

  • Legal consumer rights that cannot be excluded

14. Communications

All communications may be conducted electronically.

Notices sent by email are considered received within 24 hours of sending.

15. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters

  • War or civil unrest

  • Government actions

  • Transport disruptions

  • Telecommunications failures

16. Arbitration & Dispute Resolution

Any disputes that cannot be resolved informally will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA).

Arbitration will take place in the United States.

You waive the right to:

  • Jury trial

  • Participate in class action lawsuits

17. Electronic Transactions

By using our website, you consent to:

  • Electronic communications

  • Electronic contracts and signatures

  • Electronic record keeping

18. Governing Law

These Terms are governed by the laws of the United States and applicable state laws, without regard to conflict of law principles.

19. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised Effective Date.

20. Contact Us

For any questions regarding these Terms:

📧 support@xanoramart.store
📞 +1 (323) 999-2210
📍 8672 Mango Ave, Fontana, CA 92335, USA
🕒 Monday – Friday, 9:00 AM – 6:00 PM