At Xanoramart.store, your satisfaction is important to us. If your purchase does not meet your expectations, we offer a clear and simple return and refund process as outlined below.

1. Eligible Items for Return

We accept returns for new, unused, and unopened items only.

The following items are non-returnable:

  • Final sale items

  • Gift cards

  • Custom or personalized orders

  • Clearance items

  • Perishable goods

  • Opened personal-use or hygiene-related products

2. Return Timeframe

You may request a return within 30 days of delivery.

Return requests submitted after 30 days of delivery may not be eligible for a refund.

3. Condition Requirements

To qualify for a return, items must:

  • Be unused and in original condition

  • Be returned in original packaging

  • Include all original tags, manuals, and accessories

We reserve the right to refuse returns that do not meet these conditions.

4. How to Initiate a Return

To start a return, please contact us at:

📧 support@xanoramart.store

Include the following information:

  • Your order number

  • Reason for return

  • Clear photos (if item is damaged or incorrect)

Once your return is approved, we will provide detailed return instructions. Please package the item securely and include your order confirmation or receipt.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was damaged

  • The item received was incorrect

  • The item was defective

In approved cases of damaged or incorrect items, we will cover return shipping costs.

6. Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 14 business days

  • Refunds are issued to the original payment method

  • Original shipping fees are non-refundable unless the return is due to our error

You will receive a confirmation email once your refund has been processed.

7. Exchanges

We offer exchanges only for:

  • Damaged items

  • Incorrect items

You must contact us within 7 days of delivery to request an exchange.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

📧 support@xanoramart.store
🕒 Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

We aim to respond within 24 business hours.