Return & Refund Policy

At Xanoramart, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 30-day return policy starting from the day your order is delivered.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is unused, undamaged, and in its original condition.

• The item is in its original packaging with all tags and labels attached.

• Custom/Personalized Items: Please note that custom-made or personalized products cannot be returned as they are specially manufactured for you.

2. How to Start a Return

To initiate a return, simply email us at support@xanoramart.store. Our team will guide you through the process and provide the necessary instructions.

3. Return Shipping Costs

We want your shopping experience to be risk-free.

• No Return Shipping Fees: We offer Free Returns on all eligible items.

• Our Responsibility: Xanoramart covers all return shipping costs, so you don’t have to worry about extra charges.

4. Damaged or Defective Items (Exchanges)

If your item arrives damaged or defective, please contact us immediately. We will arrange a free exchange for the same product. For other exchanges (like changing your mind), we recommend returning the original item for a refund and placing a new order.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund:

• The refund will be sent back to your original payment method.

• Please allow up to 10 business days for the credit to appear in your account, depending on your bank or PayPal.

6. Important Notes

• Rejected Returns: Items that are used, damaged by the customer, or missing original packaging may not be eligible for a refund and will be sent back to you.

• Lost or Stolen Packages: We are not responsible for packages once the carrier confirms delivery to the address provided. However, if your package is lost in transit, contact us and we will help you file a claim with the shipping carrier.

7. Contact Information

If you have any questions regarding our return process, please reach out to our support team:

• Email: support@xanoramart.store

• Phone: +1 (323) 999-2210

• Address: 8672 Mango Ave, Fontana, CA 92335, USA